Warranty
Contact your local dealer for warranty and service assistance. Warranty is non-transferable and for original purchasers with proof of purchase only. Refer to the product's owner manual for full details.
Contact your local dealer for warranty and service assistance. Warranty is non-transferable and for original purchasers with proof of purchase only. Refer to the product's owner manual for full details.
GREENWORKS® Commercial (New Zealand) hereby warranties this product, to the original purchaser with proof of purchase, 2 year commercial power train warranty, 2 year commercial battery warranty against defects in materials, parts or workmanship. GREENWORKS Commercial (New Zealand), at its own discretion will repair or replace any and all parts found to be defective, through normal use, free of charge to the customer.This warranty is valid only for units which have been maintained in accordance with the instructions in the owner's manual supplied with the product from new.
2 Year Limited Power Train Warranty Coverage:
• Motor
• PCB Boards
• Gear Box
• 2 years from the date of purchase (non transferable)
2Year Limited BatteryWarranty Coverage:
• GREENWORKS Commercial (New Zealand) Battery Packs • 2 years from the date of purchase (non transferable)
60 Days Limited Wearable Parts Warranty Coverage:
PLEASE CONTACT YOUR LOCAL DEALER FOR WARRANTY, TECHNICAL OR PARTS & SERVICE ASSISTANCE.
WARRANTY IS NOT TRANSFERABLE AND ONLY AVAILABLE TO THE ORIGINAL PURCHASER WITH ORIGINAL PURCHASE RECEIPT OR PROOF OF PURCHASE.
FOR FULL WARRANTY INFORMATION REFER TO OWNERS MANUAL OF INDIVIDUAL PRODUCTS.
• Bars
• Bump Feed Heads
• Chains
• 60 days from the date of purchase (non transferable)
All GREENWORKS Commercial (New Zealand) products are warranted for 90 days when product is used for rental purposes.
What is covered by this warranty
GREENWORKS Commercial (New Zealand) makes the following warranty to the original purchaser ("Owner”) only - warranty is non transferable.
A. Residential Use: GREENWORKS Commercial (New Zealand) product used for normal residential purposes* are warranted for workmanship of chassis, deck and batteries. Consumables such as tyres and blades are warranted for thirty (30) days from the date of purchase. If the Owner discovers within this warranty period a defect in materials or workmanship:
Owner must promptly notify GREENWORKS Commercial (New Zealand) or an authorised dealer in writing or via email, phone (New Zealand) will correct any defect in material or workmanship on the GREENWORKS Commercial (New Zealand) product by, at its option, repairing or replacing part(s) with either new or used replacement parts.
Within a reasonable time after such notification, and verification of warrantable defect; GREENWORKS Commercial (New Zealand) will correct any defect in material or workmanship on the GREENWORKS Commercial (New Zealand) product by, at its option, repairing or replacing part(s) with either new or used replacement parts.
Such repair, including parts and labour, shall be at the expense of GREENWORKS Commercial (New Zealand) to the original Owner only.
B. Commercial Use: GREENWORKS Commercial (New Zealand) product used for commercial and institutional use are warranted for five (5) years or two thousand (2,000) hours total usage (whichever comes first) from date of purchase on all materials and workmanship of chassis, deck, and batteries. Consumables (including but not limited to tyres and blades) are warranted for thirty (30) days from the date of purchase. If the Owner discovers within this warranty period a defect in materials or workmanship:
Owner must promptly notify GREENWORKS Commercial (New Zealand) or an authorized dealer in writing, via email, phone call, app or in person of the defect. In no event shall such notification be received by GREENWORKS Commercial (New Zealand), or an authorised dealer, later than five (5) years from the date of purchase.
Within a reasonable time after such notification and verification of warrantable defect GREENWORKS Commercial (New Zealand) will correct any defect in material or workmanship on the GREENWORKS Commercial (New Zealand) product by, at its option, repairing or replacing part(s) with either new or used replacement parts.
• Guards
• Blades
• Tines
• Such repair, including parts and labour, shall be at the expense of GREENWORKS Commercial (New Zealand) to the original Owner (commercial) only.
NOTE: Failure to properly maintain batteries and keep them fully charged will reduce battery life and will void the battery warranty. The provisions of this limited warranty shall not apply to failure due to:
Abuse or neglect such as: water damage, loose wiring or rusted or corroded hardware.
Lack of proper maintenance; damage caused by improper installation of the battery; neglect, breakage, exposure to extreme temperature conditions including but not limited to freezing temperatures, hot temperatures, proximity to heat sources including warmers or fire, exposure to water or other substances, wreckage, operation of the battery in an overcharged or uncharged condition.
• A battery charged by systems other than the original equipment type battery charger.
* "Normal residential purposes”, as used herein, means use of Product on same lot as your home. Use at more than one location is considered commercial use, after which the commercial use warranty would apply.
What is covered by this warranty
GREENWORKS Commercial (New Zealand) makes the following warranty to the original purchaser ("Owner”) only - warranty is non transferable.
A. Residential Use: GREENWORKS Commercial (New Zealand) product used for normal residential purposes* are warranted for two (2) years or eight hundred (800) hours total usage (whichever comes first) from date of purchase on all materials and workmanship of chassis, deck and batteries. Consumables such as tyres are warranted for thirty (30) days from the date of purchase. If the Owner discovers within this warranty period a defect in materials or workmanship:
Owner must promptly notify GREENWORKS Commercial (New Zealand) or an authorised dealer in writing or via email, phone call, app or in person of the defect. In no event shall such notification be received by GREENWORKS Commercial (New Zealand), or an authorised dealer, later than two (2) years from the date of purchase.
Within a reasonable time after such notification, and verification of warrantable defect; GREENWORKS Commercial (New Zealand) will correct any defect in material or workmanship on the GREENWORKS Commercial (New Zealand) product by, at its option, repairing or replacing part(s) with either new or used replacement parts.
Such repair, including parts and labor, shall be at the expense of GREENWORKS Commercial (New Zealand) to the original Owner only.
B. Commercial Use: GREENWORKS Commercial (New Zealand) product used for commercial and institutional use are warranted for two (5) years or eight hundred (800) hours total usage (whichever comes first) from date of purchase on all materials and workmanship of chassis, deck, and batteries. Consumables (including but not limited to tyres) are warranted for thirty (30) days from the date of purchase. If the Owner discovers within this warranty period a defect in materials or workmanship:
Owner must promptly notify GREENWORKS Commercial (New Zealand) or an authorized dealer in writing, via email, phone call, app or in person of the defect. In no event shall such notification be received by GREENWORKS Commercial (New Zealand), or an authorized dealer, later than two (2) years from the date of purchase.
Within a reasonable time after such notification and verification of warrantable defect GREENWORKS Commercial (New Zealand) will correct any defect in material or workmanship on the GREENWORKS Commercial (New Zealand) product by, at its option, repairing or replacing part(s) with either new or used replacement parts.
Such repair, including parts and labor, shall be at the expense of GREENWORKS Commercial (New Zealand) to the original Owner (commercial) only.
C. Rental Use: GREENWORKS Commercial (New Zealand) product used in rental applications are not covered by warranty. This also includes no warranty on the batteries.
NOTE: Failure to properly maintain batteries and keep them fully charged will reduce battery life and will void the battery warranty. The provisions of this limited warranty shall not apply to failure due to:
Abuse or neglect such as: water damage, loose wiring or rusted or corroded hardware.
Lack of proper maintenance; damage caused by improper installation of the battery; neglect, breakage, exposure to extreme temperature conditions including but not limited to freezing temperatures, hot temperatures, proximity to heat sources including warmers or fire, exposure to water or other substances, wreckage, operation of the battery in an overcharged or uncharged condition.
A battery charged by systems other than the original equipment type battery charger.
* "Normal residential purposes”, as used herein, means use of Product on same lot as your home. Use at more than one location is considered commercial use, after which the commercial use warranty would apply.